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Terms of Service

The rules for using Zeiral: Celebrations, gifts, Paid Entry, refunds and moderation.

Last updated 8 November 2026

These Terms apply when you use Zeiral to create a Celebration, send a gift, buy Paid Entry, upgrade to Plus or otherwise use the site. By creating an account or making a payment, you agree to them. See also our Privacy Policy and Acceptable Use & Safety policy.

1. Using Zeiral

  • You must be old enough to enter a binding agreement where you live, and give accurate information.
  • You are responsible for your account and for keeping your password secure. Tell us if you think someone else has access.
  • Zeiral helps people create Celebrations, invite guests, receive gifts and sell Paid Entry to a Schedule. We provide the tools; we are not a party to what happens at a Celebration.

2. Celebrations and organizers

  • The organizer is responsible for everything they publish: text, photos, Schedules, dates, places and prices. You must have the right to use any media you upload.
  • Organizers choose whether a Celebration is public and when it is published. Guests with a link may see what that link shows.
  • Organizers must run lawful events, describe their Schedules accurately and provide what they promise.
  • Zeiral may disable a Celebration, Schedule or Paid Entry for policy or safety reasons (see Moderation below).

3. Guests

Guests may open shared links, RSVP, send wishes and messages, send gifts and buy Paid Entry. What you send to an organizer, such as your name, RSVP, wish or message, is visible to the organizer and may be shown on the Celebration as described when you send it.

4. Gifts

  • A gift is a voluntary transfer to the organizer. It is not a purchase of goods or Paid Entry, and Zeiral is not selling the item you are gifting toward.
  • Fees, where they apply, are shown before you pay.
  • Once a gift is completed it is generally final. Cancelling a Celebration does not automatically refund gifts, and Zeiral does not promise automatic gift refunds.
  • A gift you started before a Celebration was cancelled can still complete if the payment provider confirms it afterward.
  • In exceptional cases a refund may be handled through support or an explicit review. Gift records are kept for financial and audit reasons.
  • Paid Entry is a payment for access to one Schedule, on the terms the organizer describes. The organizer is responsible for the Schedule and for accurate details.
  • If an organizer cancels a Schedule that has paid attendees before it starts, a refund of the Paid Entry price is started for each completed purchase. Any separately charged payment-processing fee is not refunded, except where the law requires otherwise. The same applies to the Paid Entry purchases under every Schedule of a Celebration the organizer cancels before its paid Schedules start. You do not need to ask.
  • Refunds are not instant. They are sent through our payment provider, and a refund is final only when the provider confirms it. We email you when a refund starts and when it completes. Timing depends on the payment method, provider and bank. Some payment methods or currency conversions need manual resolution with the payment provider before a refund can be completed.
  • Tickets that are being refunded or have been refunded are no longer valid for entry. The purchase record stays in your history.
  • If your payment is confirmed when a ticket can no longer be issued, for example because the Schedule was cancelled or disabled, or capacity or entry options are no longer available, you will not receive a usable ticket and the payment enters the same refund process.
  • Once a paid Schedule has started, the ordinary cancellation and refund path closes. Refunds already in progress, and refunds for confirmed payments that could not produce a valid ticket, can still continue. Payment disputes raised through a bank or the payment provider are handled separately. Contact Help about exceptional cases; nothing here limits rights you have under the law that cannot be limited.
  • An organizer cannot reopen a Celebration whose cancellation started Paid Entry refunds.
  • If Zeiral disables a Celebration or Schedule for policy reasons, that on its own does not automatically refund existing tickets. Contact Help if you paid for something that was disabled.

6. Zeiral Plus

  • Plus is an optional upgrade for one Celebration. You pay once. It is not a subscription, it does not renew and there are no recurring charges. It belongs to that Celebration, not to your account, and your other Celebrations are not affected.
  • Plus raises that Celebration's limits and includes extra features, subject to service availability. Paid Entry also needs to be open on Zeiral, and payment features need an available payment provider. The upgrade screen shows the price and feature list before you pay. The plan includes: up to 100 invited guests; up to 5 Schedule items; up to 10 Wishlist items; up to 30 Gallery photos; bulk invitations and CSV import; a dedicated Wishlist page; a dedicated Gallery page; likes and comments on Gallery photos; password protection for your Celebration; more themes, background patterns, fonts and shape options; paid Entry for Schedule items.
  • The payment provider may add a processing fee to the Plus price. Any such fee and the total are shown at checkout before you pay.
  • Plus is applied once the payment provider confirms your payment. A payment that does not complete does not apply Plus.
  • Plus is non-refundable once it has been applied to your Celebration, except where the law requires otherwise. This is shown on the upgrade screen before you pay.
  • A duplicate charge, or a payment that is received but cannot be applied (for example a second payment for a Celebration that already has Plus), is not an applied upgrade and is not counted as a purchase. It is held for review so that it can be returned through the payment provider. Contact Help with your payment reference if you think you were charged in error.
  • Nothing in this section limits rights you have under the law that cannot be limited.

7. Payouts, withdrawal fees and holds

  • Money you receive from gifts, Wishlist gifts and Paid Entry appears on your Finance page as Pending, Available or Held. Only Available money can be withdrawn.
  • Gift and Wishlist money becomes available only after the payment provider has settled the payment to Zeiral and Zeiral has confirmed it. Paid Entry money is not released before the Schedule has started and a further waiting period set by Zeiral has passed, so that refunds can still be paid from it (see Paid Entry and refunds above). Money is Held while a problem with the payment, such as a dispute or a payment under review, is looked at.
  • To withdraw you add a bank account, which the provider verifies, and confirm your password and an authenticator code or a bank-change code sent to your email whenever you add or change it. Payouts to a new or changed account start only after a security waiting period (currently 24 hours). You can freeze payouts at any time; while they are frozen nothing is paid out.
  • Each withdrawal has a flat withdrawal fee set by Zeiral. It is shown before you confirm, is included in the amount you withdraw (you receive the amount minus the fee), and does not change after you confirm. Fees on gifts, which the giver sees before paying, are described under Gifts above.
  • Withdrawals are not available at every moment: Zeiral can pause them, and your Finance page says when they are unavailable. If a transfer fails or the bank returns it, the money goes back to your balance.
  • You cannot close your account while you have pending withdrawals or a balance still to be paid out (see Closing your account below).

8. Prohibited use

Do not use Zeiral for fraud or scams, illegal activity, harassment, impersonation, privacy violations, misuse of payments, spam, or to abuse reporting or support. The full list is in Acceptable Use & Safety.

9. Moderation

  • Anyone can report a Celebration. Reports are reviewed; they do not automatically remove content.
  • Zeiral may disable a Celebration, Schedule or Paid Entry, suspend an account (the owner can still view and secure it, but cannot make changes) or ban an account (it cannot sign in). Where appropriate these actions can be reversed.
  • Payment, ticket and audit records may be kept even when content or an account is disabled.
  • Cancelling a Celebration yourself and Zeiral disabling it are different things with different effects.

10. Closing your account

You can close your account from your profile. Closing signs you out for good and removes your personal details, but some payment and transaction records must be retained. You cannot close while you have published Celebrations, pending withdrawals or refunds, a balance still to be paid out, or a payment under review.

11. Availability and changes

We work to keep Zeiral available but cannot guarantee it will always be uninterrupted or error free. Features and policies may change; when a change matters we will tell you in a reasonable way, and continuing to use Zeiral means you accept the updated Terms.

12. Responsibility and disputes

Organizers and guests deal directly with each other about the Celebration itself. To the extent the law allows, Zeiral is not responsible for what organizers publish or for how an event is run. Nothing in these Terms limits rights you have under the law that cannot be limited.

13. Contact

Questions about these Terms? Visit Help & Contact.