Find the topic that matches your question, then contact us if you still need help.
Common topics
- Account access and security: use Forgot password. If someone else got into your account, change your password (this signs out other devices) and freeze payouts from your payout settings, then contact us.
- Gifts: gifts are voluntary and are not refunded automatically if a Celebration is cancelled. See Gift terms.
- Paid Entry and ticket refunds: if a paid Schedule is cancelled before it starts, refunds of the Paid Entry price start automatically and you are emailed. Separately charged payment-processing fees are not refunded, except where the law requires otherwise. See Paid Entry and refunds.
- Payouts: payout account changes have a security waiting period before withdrawals.
- Celebration reports and safety: see Acceptable Use & Safety.
- Privacy and closing your account: see the Privacy Policy. You can close your account from your profile.
Contact us
Never send your full card number, CVV, password, one-time code (OTP) or bank login. We will never ask for them.
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